HOW-TO 17 / 23 · Support
Get help and send pilot feedback
Tell the team exactly where you got stuck so the pilot can improve.
Follow the steps
Describe the problem
Open Support and choose the appropriate category. Include the page, device, browser, and visible error, plus what you expected to happen.
Keep a way back
If you submit without signing in, save the private receipt. Signed-in requests can be followed in Support and Activity.
Share useful feedback
Return to your saved pilot application. Answer What was useful and What was difficult, then choose Save pilot feedback. Mention any step you could not complete.
Check preferences
Open Activity & email preferences to choose optional service emails. Availability and delivery can vary, so check in-site updates too.
Read the full transcript
Tell the team exactly where you got stuck so the pilot can improve. Open Support and choose the appropriate category. Include the page, device, browser, and visible error, plus what you expected to happen. If you submit without signing in, save the private receipt. Signed-in requests can be followed in Support and Activity. Return to your saved pilot application. Answer What was useful and What was difficult, then choose Save pilot feedback. Mention any step you could not complete. Open Activity & email preferences to choose optional service emails. Availability and delivery can vary, so check in-site updates too. The stated initial-response target is two business days, with resolution potentially taking longer. Do not include passwords, payment-card details, identity documents, or private information about other people.
Instructional graphics and synthetic narration. Steps were reviewed October 13, 2026; check current availability. A tutorial does not guarantee a service is connected or supported on your device.