Know what comes with your tools.

Support starts with the site owner.

The site owner is responsible for support triage, editing assignments and escalation during the pilot. Authorized staff may be assigned a specific case or project. A private request stays in your workspace or behind your support receipt.

Business support: partnership@athleteahead.com

Our pilot target is an initial response within two business days, Monday–Friday. This is a response target, not a resolution guarantee or an emergency service. Include the page, device, and what happened; leave passwords, identity documents and private footage out of email.

Requesting an edit

1. Create a studio project and upload footage you have permission to use.
2. Select the moments, identify yourself and explain the audience. Request team review.
3. The owner reviews fit and capacity, then confirms the editor, price, scope and delivery target in the project before work starts.
4. Review the draft, leave time-specific comments, and approve the final output before making a share link.

Submission alone does not book an editor, accept a quote, or charge you. During the founding pilot, any complimentary edit must be explicitly confirmed for that project. PayPal is the selected provider for future payments. Paid editing checkout is not open.

Editing packages under evaluation

These are draft prices for pilot feedback, not currently purchasable offers. A project-specific written quote controls any future paid work.

Proposed first-draft target: five business days after footage, brief, rights and quote are accepted. New footage, a changed concept, licensed music, complex graphics or extra formats require a revised scope. A revision round is one combined list of changes. No scouting outreach, performance evaluation or opportunity guarantee is included.

Storage and sharing

The current free pilot allows 10 projects, 5 GB total in each project, 30 source clips, 20 source minutes, and 12 outputs per project. Source files can be up to 2 GB. Finished social reels can be up to 60 seconds and scouting reels up to four minutes.

Projects and unfinished uploads stay until you delete them; share-link expiry does not remove the footage. Delete abandoned projects to release their storage. We will communicate changes before introducing a new retention policy. Documented preservation holds may restrict deletion as explained in Privacy.

Browser exports use 720p with MP4 where supported or WebM otherwise. Cloud rendering is optional and its availability is shown in the studio. Keep copies of originals and approved outputs you need. Links can expire after 7, 30 or 90 days and can be revoked; downloaded copies cannot be recalled.

The founding pilot

Adult pilot admissions are capped at 20 athletes, five organizations and two advisers at a time. An editing request joins a review queue; it does not reserve an editor. If coverage is unavailable, we pause new commitments and confirm a revised start before accepting work.

Our working target is 10–20 adult athletes, 3–5 verified organizations and two advisers, with a separate guardian-supported education group for ages 13–17. Applying is free. Participation does not automatically enroll you in a paid service.

Try one useful task, give feedback, then return for another session. We will evaluate completion, clarity, support demand and reliability before opening paid monitoring. No new public profile, testimonial or marketing use is created by applying.